Many South African pensioners faced problems getting their October 2025 pension money. The delays affected people across different parts of the country who were waiting for their Old Age Grants. SASSA and the banks said they had some technical problems with the payments. They asked people to be patient while they fixed these issues. The payment delays left many elderly people worried about their money. SASSA promised to solve the problem but didn’t give a clear timeline. Pensioners can check their local SASSA office or call the help desk to learn when they’ll get their grants. The situation shows how important it is to have backup systems for pension payments.
What Happened: October Payment Delays
Many elderly people could not get their pension money on October 2025. About 15,000 people got messages saying their money was ready but they couldn’t take it out. Most of them had Capitec bank accounts. The problem happened because of a technical error between PayInc and Capitec bank systems. People in different areas tried to get their money from ATMs and stores but couldn’t. This was a big problem in the Western Cape. Even though their phones showed the payment was done they still couldn’t access their pension funds. The bank messages were wrong because the money wasn’t really there to withdraw.
Official: Response and Further Action Taken
– SASSA said they knew about the payment delay but thought they sent all files correctly.
– They are now working with Capitec and the Reserve Bank to fix the problem.
– SASSA said sorry to everyone and their tech team worked hard day and night to solve the issue.
– The late payments were finally sent out on October 10
– For people in the Western Cape SASSA promised to look into the problem and update everyone affected.
– If pensioners still have problems they should call Capitec at 0860 10 20 43 or SASSA’s help line at 0800 60 10 11.
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Why These Delays Matter
Many people need these payments to survive. They use the money for basic needs like food and medicine. When the money comes late it creates big problems for them.
– Late payments also make people lose faith in the system.
They count on getting their money on time. When it keeps failing they start to worry. These problems show how fragile the payment system really is. It involves many different groups working together like government offices and banks. When one part fails it affects millions of people who depend on these payments.
What Pensioners Can Do Now
– SASSA Payment Update Many people got their delayed October 10 payments on October 11
– If you see money in your account but can’t get it from the ATM, your bank needs to fix this.
Important Phone Numbers: –
– Capitec Bank: 0860 10 20 43
– SASSA Help Line: 0800 60 10 11 When you call,
make sure you have: –
– Your ID
– SASSA number
– Bank information If you still have problems after calling and waiting a few days visit a SASSA office.
– Always write down any reference numbers or staff names when you speak to someone.
– This helps if you need to follow up later. Stay calm but keep checking on your payment.
– There are many people getting benefits, so fixes might take time. Both SASSA & the banks are working to solve all payment issues.
Decreasing Interruptions in the Future
We need better connections between our systems and the banks that handle payments. We should make backup plans to send payments through different routes if one of our partners has problems. SASSA and the banks should tell people what’s happening early on to stop them from worrying. We must check and test our systems often. This will help us find problems before they affect payment days. Regular testing is important to keep everything running smoothly. The whole system needs to work better to avoid payment delays and technical issues.
