Many elderly people in South Africa did not get their pension money this month. The payment system at SASSA had some problems that stopped the money from reaching old age grant holders. This has made life hard for older citizens who need the cash for basic things like food and power bills. SASSA knows about this issue and told everyone they will fix it soon. The delays started in October 2025 & affected thousands of people across the country. SASSA sent out a message to tell people they are working to solve the problem. The payment troubles have caused stress for many old people who depend on this money each month. Officials say they want to get the system working properly as fast as they can.
Reasons Behind SASSA Old Age Grant Errors
The Old Age Pension Grant payments are late because of several problems. SASSA planned to start paying on October 3rd 2025 but many old people still didn’t get their money after five days.
– The main issues are broken computer systems and problems with the banks. Some people’s information in SASSA’s records is wrong or old.
– The help desk can’t handle all the calls from worried pensioners. Also many elderly people haven’t finished updating their details as required.
– Both Postbank & other banks are taking longer than usual to process the payments.
– The weekend system maintenance didn’t work properly which made things worse.
– SASSA needs to fix these problems so people can get their pension money on time.
Pensioners Facing Delays: Who Is Affected and What Steps to Take
Many old people who get money from SASSA are having problems. This is really hard for people who live far away and use Postbank cards. Some of them have to travel many times to get their money but still can’t get it. What to do if you’re a pensioner:
– Go to a SASSA office near you. Take your ID & grant card with you.
– Phone SASSA to check if your payment is ready
– Make sure your bank information is correct
– Keep checking SASSA’s website and social media to see what’s new
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Updated SASSA Old Age Pension Payment Dates for October 2025
| Grant Type | Planned Payment Date | Status as of 8 October |
|---|---|---|
| Old Age Grant | 13 October 2025 | Delayed for thousands |
| Disability Grant | 16 October 2025 | Minor delays reported |
| Child Support Grant | 17 October 2025 | Largely processed |
| Foster Care Grant | 17 October 2025 | Processing ongoing |
| War Veterans Grant | 13 October 2025 | Minimal complaints |
| Grant-in-Aid | 16 October 2025 | Under investigation |
| SRD R370 Grant | 18–20 October 2025 | On track |
R4,500 + DA Confirmed for 7.8 Million Pensioners – Full SASSA Payment Info You Should Know for 2025
Steps to Track Your SASSA Grant Payment Online
| Method | Instructions |
|---|---|
| Online via Website | Visit srd.sassa.gov.za and enter your ID number with registered phone. |
| Call Centre | Dial 0800 60 10 11 (toll-free, Monday to Friday) for status assistance. |
| Send a message to 082 046 8553 to check your grant application status. | |
| SASSA Office Visit | Go to your nearest office with your ID & SASSA card for verification. |
| ATM Balance Check | Use your SASSA card at any bank ATM (confirm availability before travel). |
| SMS Notifications | Keep your mobile number updated in SASSA records to receive updates. |
How to Contact SASSA You can reach SASSA in several ways. The main phone number is free to call at 0800 60 10 11.
– If you need help with Postbank issues call 0800 53 54 55.
– For online help visit the website www.sassa.gov.za.
– You can also check your grant status through WhatsApp at 082 046 8553.
– If you prefer email you can send your questions about grants to [email protected].
These are all official SASSA contact details that you can trust. Save them for when you need help with your grants or have questions about SASSA services.
Importance of Keeping SASSA Details Updated for Smooth Payments
| Month | Grant Affected | Cause | Resolution Time |
|---|---|---|---|
| August 2023 | Child Support Grant | Load-shedding server downtime | Resolved in 3 days |
| February 2024 | Disability Grant | Network failure | Resolved in 2 days |
| September 2024 | Old Age Grant | Postbank system failure | Resolved in 5 days |
| May 2025 | Old Age Grant | System & banking errors | Ongoing |
How SASSA Plans to Fix Payment Problems
– SASSA is working with banks to get instant updates when money moves in and out of accounts.
– They are also making their payment system better with new software.
– To help people who call with questions they hired more workers for their phone lines.
– This means shorter waiting times for everyone.
They also want to make things easier for older people who get grants. That’s why they’re building a website where seniors can check their payments and update their info without going to an office. These changes should stop many of the problems that happened before. The new system will be simpler to use and more reliable for everyone who gets SASSA grants.
Final Thoughts on SASSA Old Age Grant Delays in October
SASSA has run into some problems with Old Age Grant payments for October 2025. Many people are worried but SASSA says they will fix all delayed payments soon. The system issues are annoying but the team is working hard to solve them. They want to stop this from happening again. If you get these payments you should stay calm and make sure your details are correct. You can also call SASSA directly if you need help with your specific case.
